To gain access to our services you will have to sign up on this website or by calling our sales team on 020 8097 8097

one2onecalling will provide you with a one2onecalling personal account that you can access from any touch tone phone that you choose to use.

You will receive:
A unique account no.
A unique PIN No.
Access to the one2onecalling website to view your call history and your balance.
Fantastic low International Call Rates!

Accessing the one2onecalling service from any touch tone couldn't be easier.
Simply, register the phone numbers that you usually use with us.
When you dial in to the service using the given access numbers, your phone number will be recognised by our database and prompt you to enter your destination number.
Press * after entering the destination number for faster connection.
If you are calling from a fixed line or mobile then you simply dial access numbers.
You will be asked to enter your unique Account number followed by PIN if your phone number is not registered to your account.

Attention! To dial destination number within the U.K. please enter the numbers without using the country code. E.g. To enter any landline in Manchester, please enter 0161- xxx- xxxx and to call mobiles just dial 07xxxxxxxxx.
Please note the following:
Please do not press the 'dial' or 'enter' key after entering the destination number.
Please do not 'select' the destination numbers from the 'contact list/phone book' of your phones/mobiles and press 'enter/dial' as this will generate a new call which will be charged by your phone/mobile operator..
Requirements:

BT line
Line rental payable to BT or provider. Also any other charges that may be payable to BT or other provider for using any of their facilities. BT and most other providers do not charge for calls made via one2onecalling .,
Should have outgoing call facility.
Instructions:
For e.g.
Enter your Account number and PIN (if your phone is not registered)
Enter your destination number followed by the # key.

Please do not press the 'dial' or 'enter' key after entering the destination number.

Paying for your one2onecalling is very easy. You can pay for your one2onecalling using our secure payment methods:

(A) Credit / Debit Card
You can use your debit / credit card to open and top up your account either via the one2onecalling web site or over the telephone by calling sales 24/7 on ...... The minimum amount required to open an account is £10 and the minimum amount for account top up is £10.

(B) Auto Top Up
You can use your debit / credit card to automatically top your account up. This means that when your account reaches a certain level - usually £10, we will automatically top up your account with a pre-set amount of money from your registered debit/credit card that has been agreed and preset by you. This saves you the problem of having to remember to top up your account and means that you seldom run out of credit on your accounts and do not experience the undue inconveniences. You can also set your maximum levels of credit for each day or month allowing you even more control of your account by visiting our website www.one2onecalling .com. You may also set-up auto top-up by calling our customer services. Please note that if the payment is declined during top-up you may not be able to make calls using the service.

(C) Web Site Top Up
You can also top up your account online. All you need to do is:
a) log in to your account by entering your account number and password,
b) Click on "Top-up Account".
c) Enter the last 6-digits of your registered credit card or debit card number, you wish to use
d) click "RETRIEVE"
e) Select the type of card
f) enter the amount you wish to top up your account by
g) Ensure all mandatory fields are filled
h) Click "Proceed" to move to the next page and "Proceed" to confirm.
i) All online payments are made over our secure connections.

Yes you can. Currently after entering the destination number, please press the # key, you may get connected quicker. You can also use our speed dial facility.

Yes you can register your numbers for speed dial and then use the service by following instructions for speed dial.

a. Dial access number.
b. Enter A/c number followed by PIN (from unregistered phones).
c. Enter speed dial Key (1....9) when you are prompted to enter your destination number.
d. Press * after entering your speed enter number (Key), for e.g. if your destination number is registered at no. 1, dial 1* and it will attempt to connect immediately.

Yes.
Please check with your mobile operator for charges to dial the access numbers. Usually, 0207 access numbers are included in the free inclusive minutes plan but you should confirm with your mobile service provider.
Some operators consider 0800 numbers to be a part of your free inclusive minutes plan so please check first.

Please note the following:
Please do not press the 'dial' or 'enter' key after entering the destination number. Please do not 'select' the destination numbers from the 'contact list/phone book' of your phones/mobiles and press 'enter/dial' as this will generate a new call which will be charged by your phone/mobile operator.

When your balance runs down to £0.00 or low on credit you can top-up your account by:
i. Website
ii. Phone/IVR
iii. Customer services
iv. Auto top-up

You can use your debit / credit card to automatically top your account up.
This means that when your account reaches a certain level - usually £5 we will automatically top up your account with a pre agreed amount of money from your registered credit/debit card.
This saves you the problem of having to remember to top up your account and means that you never run out of credit on your account or experience any unnecessary inconvenience.

Yes, this service can be used from a payphone. Just dial either of the 0800/020 access numbers we provide, enter your a/c number followed by PIN, followed by the destination number with the complete international dialling code at the prompt...
Remember that calls from a payphone carry a surcharge, of 25 pence per minute. BT bills us for this as a maintenance charge and uses it for their equipment.

No.

No, all you need is access to any phone service - we have access numbers for all providers, fixed line customers can use our 0800 numbers and 020 numbers with your account number or PIN.

No all you need is access to a phone service. We will provide you with an access number and PIN number to access the service from almost any phone.

You will be able to VIEW your call history online within minutes after making the call or processing any top-up.

No there are no hidden charges you simply pay for the calls that you are connected to through our services

No, we only charge for all calls that are connected after entering the destination number. Connected calls may include calls reaching to voicemails and operator prompts in some cases.

Usually, before each call is connected the "minutes" prompt will inform you of the call charges per minute for the destination you are calling.

The played "minutes" message prevails over any publicised rate on the one2onecalling website, printed publication or other means of advertising with the effective date's respectively.

This "minutes" message itself is free of charge, therefore if you do not agree with the played "minutes" message charges, immediately hang up before your call is connected and you will not be charged for the call.

We charge all connected calls in 1 minute increments.

You will not be charged by one2onecalling for dialling the access numbers but may be charged by the phone/mobile operator depending on your tariff plan.
BT does not charge the customer for 0800 access numbers, please check this with your provider first.

No. You would not be charged by one2onecalling , please check with your phone/mobile operator for charges to call the customer services numbers. Usually 0800 numbers are not charged by fixed line providers.

The minimum top up for the service is:

• Top Up online £5
• Top Up via Customer Services £5
• Auto Top Up £5

You only pay line rental to your phone (landline/mobile) service provider.

Yes, all our costs are inclusive of VAT.

Please refer to our current tariff structure available on the 'Our Low Rates' Section of the web site or call customer services on 02.

Only one user can use the pin at a time. If someone is using a pin and at the same time the same pin is entered by some other person the user will get an engaged tone.

The Top up amount should be transferred back into your account in 3 working days. In case if you face further difficulties, please contact customer services or e-mail us at customersupport@one2onecalling .com

No, this offer cannot be used in conjunction with any other promotional offer currently offered by one2onecalling .

The referral call credit will become payable to the referrer's account after at least 15 days following the total £30 top-up of the referred account.

The referral bonus will only be payable where the referred account is from a different postal address, is purchased using a different method of payment and reflecting different call records than the referrer.

However, awarding of the credit will be on complete discretion of one2onecalling . Fraudulent claims of referral credits can result in account suspension of both accounts.

It may take up to one working day after the account opening to credit your account with £5 for accounts opened online.

'PROPER' means any other landline destination for the respective country name unless otherwise specified.

Sometimes your call reaches voicemail of the called destination number or is answered by the destination operator but the operator at the other end does not transmit the voice message to us.

However you can call our customer services or e-mail us at customersupport@one2onecalling .com if you have been charged wrongly and claim refund within 24 hours of making the call.

We will investigate the issue and may refund calls where appropriate.

Please feel free to contact one of our one2onecalling customer services representatives if you have any query on or email us at support@one2onecalling .com.